Changing Oil and Changing Times – The Independent Auto Repair Service Dilemma
You’ve been in an injury or your car has experienced some cosmetic/structural damage because of bad weather condition. Either way, you want the dents, dings and scratches fixed as soon as plausible. Entrusting your prize vehicle to site to website auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have very best interest at heart.
Take for instance firearm control “Sierra Vista Herald” news report declaring, “Auto repair shops to be monitored.” Seems Arizona’s new attorney general is putting a sting operation into effect in the region that will “determine if those in the business of car repair are increasingly honest with their home owners.”
What prompted the requirement of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that their cars require expensive add-on services when they really don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them in a lowball estimate.
In light of situations like these, it’s no surprise recognition is being given out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their customers’ best interests on your mind. Recently, EMC Publishers reported that a “Local auto repair shop [had been] recognized by BBB for its consistency.”
The auto repair shop was selected by a “panel of judges consisting of business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in every area of business by the auto repair service provider secured the win.
One of the ways in which the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective end up being getting you back on top of the road quickly and using the confidence that your vehicle has been restored meant for complete satisfaction. ICAR Gold class certification also suggests that your auto repair technicians have obtained the highest credentials in the industry to get the job finished right.
Another way which often the auto repair service walked away with no honor was by taking the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available for them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative points. Watch out for auto body shops that use knock-offs or cheap imitations but ask you for just slightly compared to a competitor because of this committed to downside deal and backs it up along with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in the worry that you’re being ripped off on your auto repair merchant. A reputable car body team focuses on by taking your stress out among the process with focus detail from quote, to insurance agency document approvals, totally through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777
